Hoochie Poochie Club
Frequently Asked Questions
What is your cancellation policy?
All cancellations for play groups must be made by 7 a.m. the day of a scheduled service. Any cancellations made after 7 a.m. will be charged a $10.00 play group cancel fee. This fee goes directly to your walking team member as a courtesy. If your team member arrives for a scheduled service and the dog is not available, or we are unable to gain access to your apartment, you will be charged in full for that service. Additionally, if your team member is on the way or an hour or less from your scheduled start time, you will be charged in full.
Cancellations for overnight sitting must be made 48 hours in advance. A $30.00 cancellation charge will apply for cancellations with less than 48 hours notice. This fee goes directly to your sitter as a courtesy.
Are you closed for any major holidays?
Yes. With the exception of overnight care (booked in advance), we are closed on the following major holidays: New Years Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving and Christmas.
Why do you require my dog to wear a harness?
One word: safety. A properly fitted and secure harness is a much safer option for your dog than a collar, especially when walking in a small group. Collars can easily slip off over a dog's head, and it is our #1 priority to keep your dog safe and sound while under our care. We provide a complimentary harness to anyone who does not already use one. We have many styles available to make your dog comfortable, especially if they have never walked with one before.
Why do you require all dogs to be spayed and neutered by 7 months of age?
For safety and liability reasons, we require that all dogs under our care be spayed or neutered by 7 months of age.
How do you handle keys?
All clients must provide Hoochie Poochie Club, Inc. with 2 copies of the key to your apartment at the initial consultation. Or, a key needs to be made available daily with your doorman. Hoochie Poochie will not be able to provide services to any client who does not provide us with 2 copies of keys, or can not make one available to Hoochie Poochie Club, Inc. on scheduled days of service.
How Does Billing Work?
Charges are processed weekly every Monday for the services provided for the previous Monday-Sunday week. All payments are processed electronically by Hoochie Poochie Club, Inc. by credit card. You will receive an itemized invoice and receipt each week to keep for your records. You will not need to make any payments on your own, this is all done automatically for your convenience.
Any client with an outstanding balance on their account for longer than 2 weeks are subject to being removed from the schedule until the account is paid in full.
Do you offer evening and weekend walks?
We do not offer any services after 6 p.m. Monday-Friday, and do not offer any play group or walking services on the weekends. The only exception is if one of our team members is doing an overnight stay with your dog in your home, which of course happens on weekday evenings and weekends.
How can I view my schedule and see who is coming for my dog?
Hoochie Poochie uses an online software program called Precise Petcare. Once you become a client, you will be assigned a username and password. You can log in 24 hours a day to view your upcoming schedule, update billing and pet information, and view past invoices.
I want to leave some special instructions for my team member. Can I get their contact information?
We do not share the personal cell phone numbers of our walking team members, but you are welcome to email or call the office with any special instructions for the day, and we will be sure to relay the message. This policy is in place to make sure nothing gets missed or lost in translation.
Do you offer overnight pet sitting services?
We do! However, we only provide this personalized service to clients who have a consistent weekly schedule with Hoochie Poochie Club.For more information on what is included, please see the "Rates & Services" section.